Tag Archives: lawsuit

Join the complaining revolution! Resolver, free escalation tool from MoneySavingExpert  

This news definitely falls into ‘I shoulda thought about this!’ category. Not sure how everywhere else but in the UK often the only way to get a decent customer service level (not at the ‘delight’ level, just normal, that we … Continue reading

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Getting The Facts Of The Story Right – Dissecting The Textbook Case Of A Hot McDonald’s Coffee Lawsuit

I saw this video by The New York Times suggested to me on Youtube, and I watched it with interest. It amazed me because it demonstrated how biased the story retelling can become in our society, how easy it is … Continue reading

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