Tag Archives: bank

Which business are you – Donotreply or Contactus? #fintech

I recently received 2 emails – both from financial services companies. They look similar, but there is a major difference. One is sent from Donotreply@ address, another from @Contactus (with a Contact button underneath). One from a traditional bank, another from … Continue reading

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The L word – big banks’ legacy is #fintech’s opportunity to disrupt

I recently went through quite a customer journey with what I call ‘a stone age bank’. Which is even more hilarious considering their current ad campaign features Flintstones. I asked Halifax bank to issue a supplementary credit card to my … Continue reading

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Join the complaining revolution! Resolver, free escalation tool from MoneySavingExpert  

This news definitely falls into ‘I shoulda thought about this!’ category. Not sure how everywhere else but in the UK often the only way to get a decent customer service level (not at the ‘delight’ level, just normal, that we … Continue reading

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FinTech- Barclays moving closer to branchless future

My most favourited tweet last month was the repost of This Is Money post announcing the first signs of an inevitable trend in the world of retail banking – Barclays to get rid of cashiers from branches: ‘Community bankers’ armed … Continue reading

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‘Hacking’ The Credit Card Product #fintech

I don’t use credit cards as much as I used to, and I have switched most of my spend to cash. Having worked for a credit card company and a number of banks, I learned to appreciate and use credit … Continue reading

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Social Finance Providers In The UK, And Social Finance Event In London

I came across this link the other day, thanks to Escape The City, it is the first time I see a comprehensive directory of organisations providing finance and support to the social entrepreneurs in the UK. 

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